Terms & Conditions


• During this time we are unable to provide FULL refunds for any bookings that have been paid for however we will be providing refunds for delivery and bonds ONLY. The remainder of the funds will be credited for our customers to use at a later date once things have settled. Thank you for your understanding. 


• Pickup/return date will be stated on your invoice 

• All payments must be completed 48 hours prior to your event into business bank account or your order will be cancelled
• Bond must be paid 48 hours prior to your event into business bank account or cash must be paid on the day of delivery 

• Bond is refunded back after 3-5 working days into same bank account once all hire items have been returned 
• 2 ID's required with current address
• Bond must be paid 48 hours prior to your event into business bank account or cash must be paid on the day of delivery 


• Late returns incur penalties unless prior arrangements made
• Any items that are missing/not returned on the specified return date will be deducted from the bond and may incur extra rental charges

• Hire items will not be confirmed for hire unless full payment is received and cleared in the business account 48 hours before delivery date
• Change of mind won't be accepted after hire items have been picked up from the warehouse so please choose carefully
• Hire items that have been taken from the warehouse and not used will not be refunded
• Once you have paid your invoice, you have entered into an agreement to all terms and conditions stated. 

• Delivery/pickup charges apply on the area of delivery 
• Minimum order of $250 for delivery service, excluding bond charges
•  Standard delivery is door to door, if there are stairs, lifts or far access this needs to be confirmed prior to delivery date
• Delivery/pickup does not include setup or pack down

• Any cancellations after you have paid, will not receive a refund, only a credit note which can be used in store anytime. 

• Breakages/damages to any item will incur market rate price to be deducted off the bond 
• Any items you have received that is damaged or broken staff must be notified immediately 

•  Setup/Pack down charges are not included in delivery 

• All hire items are the property of Decorium Events

• All linen must be returned unwashed
• All sashes must be untied


• Must be returned clean or cleaning fee will apply 

• If there are any delays for event setups/pack downs pro rata charges will apply accordingly per staff member 

 Decorium Events holds no responsibility for injuries or damages caused to any person or property from any hire items. 



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